Through POLI.Design, the Politecnico di Milano devotes a specialized upper-level training programme to Service Design. The Specializing Master in Service Design delivers aninternational training programme – taught entirely in English – to students and professionals wanting to gear their professional skills to business and public-sector services. By addressing the new challenges raised by the market, the Consorzio POLI.Design offers a training programme devoted to the design, organization, management and delivery of services. The overall idea behind the Specializing Master in Service Design stems from awareness of the profound changes that have occurred in the supply of service-products by firms and public-sector organizations, and their radical impacts on professional skills and corporate capabilities. It is consequently essential to train professionals who can construe and manage the new patterns, both physical and virtual, of service experience and interaction.
Aims
The aims of the Specializing Master are the following:
- to enhance the basic skills of students with backgrounds in the humanities by furnishing them with theoretical knowledge and practical experience in service design;
- to provide the specific training required to refine the design skills of students who have already acquired experience in the design sector;
- to furnish the means necessary to enhance the professional experience of students already in employment.
The course programme is structured as follows:
1. Theory
Classroom lectures, supplemented by practical activities, divide between two main areas:
- theoretical-critical: introductory lessons on service design.
- methodological-practical: lectures and seminars on the processes, tools and approaches used in service design.
2. Design
The course comprises:
- Service Design Workshops held jointly with specific companies, organizations, and/or agencies operating in the services sector;
- Service Design Pills: seminars focused on approaches, tools, and themes specific to, or correlated with, a service design project (e.g. User Experience Design, Design Management, Data Visualization);
- Service Jams: sessions on service idea generation (mini-workshop);
3. Further training
In synergy with the theoretical and practical components of the Specializing Master, students undertake an internship (of at least 475 hours) in order to prolong their training, if possible at the same companies or organizations with which they have carried out their research and design work during the year.
- International class
